Disclaimer: This post does not serve as financial advice. The proprietors of this website may receive compensation for recommending specific precious metals companies. The content on this website, which may include positive evaluations of these companies and other reviews, may not be neutral or independent.
Investing in precious metals offers a unique avenue for diversifying portfolios and safeguarding wealth against market volatility.
SD Bullion stands out as a trusted name in this realm, offering a wide range of gold, silver, platinum, and palladium products to cater to both investors and collectors alike.
With over a decade of experience, SD Bullion has earned a solid reputation for competitive pricing, quality products, and exceptional customer service.
However, like any business, it’s essential to consider various aspects, including customer feedback and complaints, to make informed decisions.
In this blog, we’ll see SD Bullion’s offerings, customer experiences, and how they address SD Bullion’s complaints, providing insights for those embarking on their precious metals investment journey.
Readers can also check out: SD Bullion Lawsuit
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Are there any SD Bullion Complaints?
SD Bullion, with over a decade of experience in the precious metals industry, has garnered predominantly positive feedback from thousands of satisfied customers who have lauded its products and customer service.
However, amidst the accolades, the Better Business Bureau (BBB) has recorded 127 complaints against SD Bullion over the past three years, reflecting some customer dissatisfaction.
Order Issue Complaint
A customer expressed deep disappointment with SD Bullion for withdrawing $215 from their checking account without promptly fulfilling the order.
The customer highlighted that unlike conventional stores where payment ensures immediate product availability, they had not received any updates on their purchase. They emphasized that if SD Bullion couldn’t deliver the product, they should refrain from charging customers.
The customer’s primary concern was receiving the product they paid for and suggested that SD Bullion reconsider their business practices if unable to meet customer expectations.
Non-delivery and Refund Dispute
Another customer reported not receiving their order from SD Bullion despite neither signing for nor receiving any package. The customer stated that upon arrival, the package was allegedly empty and damaged.
Despite providing all required information, including photographic evidence of the damaged package, the customer claimed they were unfairly accused of dishonesty and subsequently denied a refund.
They stressed the urgency of receiving their money back to cover essential bills, expressing frustration with the handling of the situation by SD Bullion.
It is noteworthy that SD Bullion has diligently resolved a majority of these complaints, underscoring their commitment to customer satisfaction.
The company has shown responsiveness in addressing issues promptly, aiming to uphold their reputation in the industry.
What Customer Reviews of SD Bullion Suggest
Embarking on the journey of investing in precious metals can be exhilarating, especially when choosing a reliable source like SD Bullion, known for instilling confidence and security in its customers.
Trustpilot Reviews:
SD Bullion has garnered an impressive 4.1 rating on Trustpilot from 2,460 reviews, reflecting widespread acclaim from satisfied customers.
- JM recently sold a substantial amount of 1oz. silver rounds to SD Bullion. He received a commendable price for their silver and appreciated the detailed shipping instructions ensuring proper insurance. JM also utilized the funds to purchase Gold coins at a respectable price. He found the entire process seamless, with SD Bullion staff demonstrating knowledge and accommodating service.
- Discovered SD Bullion through informative YouTube videos and was impressed by the variety of items on their website. The customer found the shopping experience informative and enjoyable, particularly noting the extensive selection and quality of gifts available. Expresses intent to return for future purchases.
- Having both bought and sold with SD Bullion, this satisfied customer recommends the company without hesitation. He found the sale price competitive, even lower than other providers. Any delay in finalizing the buyback was attributed to their own misunderstanding of necessary forms, highlighting SD Bullion’s clarity in transaction processes.
As a first-time online bullion dealer user, this customer named J Harrell found SD Bullion exceptionally user-friendly for making purchases and obtaining information. Despite having used other online dealers, they consistently return to SD Bullion for their transparency and quick, helpful customer service.
Apart from the previously mentioned reviews, SD Bullion has received notable feedback on other platforms, reflecting a strong reputation tempered by occasional criticisms.
Also check out: RC Bullion Complaints
Better Business Bureau (BBB):
SD Bullion maintains an impressive 4.8 rating from 1,308 reviews on BBB, underscoring widespread satisfaction among its clientele.
Sitejabber Reviews:
On Sitejabber, SD Bullion holds a rating of 3.6 from 641 reviews, predominantly positive with some negative feedback highlighting specific concerns:
A former enthusiast of SD Bullion, this investor’s recent experience with customer service has soured their opinion. They feel the company prioritizes profit over customer satisfaction, particularly referencing a $65 discrepancy in a $10,000 transaction. They lament the lack of a physical address for correspondence, relying only on emails that they claim are often ignored.
Another customer expresses dissatisfaction with the quality of coins received from SD Bullion compared to competitors like Apmex and JM Bullion. They highlight receiving coins with noticeable defects, such as a prominent nick and improper packaging. Despite the lower prices, they assert their decision to discontinue business with SD Bullion in favor of other suppliers renowned for higher quality standards.
It’s noteworthy that SD Bullion actively addresses negative feedback by responding to customer concerns, demonstrating a commitment to resolving issues and maintaining customer satisfaction.
Trusting SD Bullion with precious metal investments remains a prudent choice, affirmed by the majority of their enthusiastic clientele who appreciate their service excellence and competitive pricing.
About SD Bullion
SD Bullion operates as an online retailer specializing in precious metals like gold, silver, platinum, and palladium. Their inventory includes a diverse range of bullion products such as coins, bars, and rounds sourced from various mints and refineries.
Established in 2012 and headquartered in Michigan, USA, SD Bullion not only sells precious metals but also supports clients in establishing Precious Metals IRAs.
They provide valuable educational resources on investing in precious metals and offer market analysis through their blog and podcast.
Known for their competitive pricing and user-friendly website, SD Bullion enables customers to easily browse and purchase products online. Tyler Wall, with a background in finance and investment banking, founded the company and serves as its CEO and President.
James Anderson, an experienced entrepreneur in e-commerce, holds the position of Senior Market Analyst & Content Marketing expert at SD Bullion.
The Customer Service Manager, Mr. Jeremiah Bonsangue, plays a pivotal role in ensuring customer satisfaction at SD Bullion.
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SD Bullion Products and Services
SD Bullion, a well-regarded retailer specializing in precious metals, offers an extensive range of gold, silver, and other bullion products tailored to meet the varied needs of investors and collectors.
This customer-focused marketplace provides a wide array of bullion bars, coins, and rounds in various weights and purities, ensuring customers can find items that align with their preferences.
SD Bullion’s dedication to offering a diverse selection of valuable products allows customers to diversify their investment portfolios and stay informed about market trends. Their informative and unbiased guidance sets them apart, helping individuals make informed decisions in their precious metal investments.
Count on SD Bullion for a seamless experience acquiring high-quality bullion products supported by exceptional customer service.
American Gold Eagles
Among the offerings at SD Bullion, American Gold Eagles hold a special allure for collectors and investors alike. These coins are celebrated for their exquisite design, featuring a family of eagles on the reverse and Lady Liberty on the obverse.
As the official gold bullion coin of the United States, American Gold Eagles are minted from 22-karat gold, combining purity with durability.
SD Bullion’s knowledgeable staff members are readily available to assist those looking to enhance their portfolios with these esteemed coins.
Through their impartial and informative guidance, they aid clients in making well-informed decisions when acquiring these prized coins.
Whether you’re a seasoned investor or new to the field, SD Bullion stands as the premier destination for a rewarding and insightful gold investing experience.
Canadian Silver Maple Leaf
The Canadian Silver Maple Leaf, a favored choice among collectors and investors, finds prominence in SD Bullion’s offerings. Known for their friendly and expert service, the team at SD Bullion meticulously curates an impressive selection of precious metals, with the Canadian Silver Maple Leaf prominently featured.
This exceptional coin, minted from 99.99% pure silver, showcases the iconic maple leaf design and is renowned for its striking aesthetics and exceptional quality. Investors and collectors appreciate its intrinsic value and significant impact on the precious metals market.
Whether you’re seeking to diversify your investment portfolio or expand your coin collection, the Canadian Silver Maple Leaf at SD Bullion offers a compelling choice.
Trust in their expertise and commitment as you explore the realm of precious metals, with this captivating coin exemplifying their dedication to quality and customer satisfaction.
SD Bullion Fees
SD Bullion imposes fees for various services that customers should be aware of:
- Credit Card and PayPal Fees: Customers using a credit card or PayPal for purchases will incur a processing fee amounting to 3.5% of the total order value.
- Bank Wire Fees: Opting to pay through bank wire may involve additional fees charged by your bank for the transfer.
- International Shipping Fees: Shipping fees for international orders vary based on factors such as the destination country, package weight, and chosen shipping method.
- Returns and Cancellations: Cancelling an order before shipment or returning a product for a refund may incur a restocking fee of up to 5% of the order total.
It’s worth noting that SD Bullion provides free shipping and insurance for all orders exceeding $199, which can mitigate some of these fees.
Moreover, the company prices its products competitively and frequently offers discounts for payments made via bank wire or eCheck, providing opportunities to save on fees associated with credit card and PayPal transactions.
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Should you be concerned About SD Bullion Complaints?
While complaints are a part of any business, especially in retail and online transactions, SD Bullion’s proactive approach to resolving issues underscores their dedication to maintaining high standards of service.
Customers interested in precious metal investments can consider these factors alongside the company’s positive attributes, such as competitive pricing, extensive product selection, and educational resources.
Ultimately, trusting SD Bullion with your precious metal investments remains a viable option for many, supported by their efforts to address customer concerns and uphold their reputation as a reputable retailer in the industry.