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Rosland Capital, a prominent player in the precious metals industry for over 14 years, has garnered a mixed reputation through numerous client reviews across various platforms.
While the company is frequently praised for its professionalism and extensive experience, some customers have reported notable complaints.
In this blog, we will delve into these issues to provide a balanced view of Rosland Capital’s services and customer interactions.
Additionally, we will review the company’s overall customer ratings, product offerings, fee structure, and the significance of their partnerships to help potential investors make informed decisions.
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Are there any Rosland Capital Complaints?
There aren’t many Rosland Capital complaints available online. The most common points raised in Rosland Capital reviews available online are as follows:
Excellent customer Service: Multiple Rosland Capital reviews highlight that the company has knowledgeable and professional staff. Many customers comment on the great service offered by Rosland Capital staff. They like the staff’s knowledge, attentiveness, and readiness to provide extensive explanations of precious metal investments.
Transaction Process is Smooth and Efficient: Purchases are hassle-free. Rosland Capital’s convenience of purchasing gold and silver is frequently mentioned in customer reviews. Customers find the transaction procedure simple and efficient, which enhances their pleasant experience.
Educational Resources and Informational Materials: Rosland Capital is lauded for its efforts to educate investors. The organization offers a plethora of tools, such as guides and industry information, to assist clients make informed selections.
Competitive Pricing: Customers enjoy Rosland Capital’s competitive and straightforward pricing. The company offers good value for investment-grade precious metals, as noted in numerous positive evaluations.
Product Quality: Rosland Capital wins accolades for the purity and authenticity of its precious metals. Customers are satisfied with the quality and purity of the gold, silver, platinum, and palladium they acquire.
Rosland Capital is well-known for its great customer service, efficient transaction procedure, educational materials, competitive pricing, and high-quality products. These characteristics contribute to a great customer experience, making Rosland Capital a reliable source for precious metals investments. You can find more extensive reviews on review platforms and consumer feedback websites.
Rosland Capital has been operating in the precious metals industry for over 14 years, amassing numerous client reviews across various platforms.
While the company has earned accolades for its experience and professionalism, several complaints have also been reported by customers. Here are a few notable examples:
Some Common Rosland Complaints:
A customer sent $30,000 in good faith to purchase valuable gold, anticipating a rise in price. However, they were offered British coins with significant collector’s value, which seemed to hold value primarily to the seller and were not well-known in the market.
The customer expressed that this was not what they were seeking and requested a refund. They were notified that it would take 30 days to process the return, as stated in the contract.
Before the 30-day period ended, the customer called to check on the status of the refund and was informed that the check would be issued the following Friday, which was already past the 30-day period.
The following week, upon checking again, they were told that the check had not yet been issued and would be processed the coming Friday.
As of now, 42 days have passed without receiving the refund, which constitutes a breach of contract. It is noted that Rosland Capital has received complaints but typically responds and provides refunds.
An individual was researching and planning on investing in gold and/or silver bullion when they received a follow-up call from a representative of the firm.
The individual found this interaction to be extremely rude, as the representative belittled them and criticized their hesitation and intelligence.
Due to this experience, the individual has decided not to conduct business with the company and intends to inform others about the unprofessional treatment received.
They are writing in the hope that this message reaches someone who can address the issue.
What Rosland Capital Customer Reviews Suggest
Several reputable platforms offer individuals the opportunity to evaluate businesses and share their experiences, aiding potential customers in making informed decisions.
Rosland Capital enjoys a strong reputation across various websites. For instance, it boasts an A+ rating from the Better Business Bureau, signaling its legitimacy and reliability.
User reviews consistently rate the company highly, averaging 4.8 out of 5 stars across 335 reviews, with Google reviews echoing similar sentiments, averaging 4.9 out of 5 stars from 78 reviews.
Positive reviews often highlight consistent themes, indicating a strong company performance. Customers frequently commend individual customer service representatives, praising their friendliness, expertise, and product knowledge.
Additionally, customers express satisfaction with the timely delivery and secure packaging of products, noting adherence to promised timelines.
However, not all reviews are uniformly positive. Some platforms, such as TrustLink and Trustpilot, feature mixed or negative feedback. TrustLink, for instance, rates Rosland Capital at 3.5 out of 5 stars based on 70 reviews, with transparency and honesty concerns being common themes.
Similarly, Trustpilot’s rating stands at 4.2 out of 5 stars, with numerous one-star reviews citing issues with misinformation and lack of transparency.
Overall, while Rosland Capital enjoys widespread acclaim, negative feedback on certain platforms underscores the importance of thorough research and due diligence when considering business dealings.
About Rosland Capital
Rosland Capital, a Los Angeles-based precious metals dealer established in 2008, has become well-known, particularly through their television advertisements featuring William Devane.
Specializing in the sale of gold and silver products, Rosland Capital also assists clients in establishing Gold IRAs. Their impressive selection includes a notable array of IRA-approved coins suitable for inclusion in a gold IRA portfolio.
An advantage of partnering with Rosland Capital is their collaboration with Equity Institutional, a highly respected IRA custodian. This partnership ensures a smooth process for setting up precious metals IRAs, making it convenient for clients.
In short, Rosland Capital offers a range of services for those interested in investing in precious metals, backed by their years of experience and reputable partnerships.
What Products & Services Rosland Capital Offer
Rosland Capital offers a range of products and services, with a primary focus on precious metals and numismatic coins. While they provide precious metals IRAs, their catalogue is predominantly composed of rare collectible coins. Let’s break down their offerings:
Gold Products:
Rosland Capital offers a diverse selection of gold products, primarily consisting of rare collectible coins.
While these coins, such as Formula 1 and Davis Cup coins, can be attractive additions to personal portfolios, they are not eligible for inclusion in a gold IRA due to IRS regulations categorizing them as collectibles.
However, Rosland Capital does offer a limited selection of IRA-eligible gold products, including:
- American Buffalo Gold Coin
- American Eagle Gold Proof
- American Eagle Gold Coin
- Austrian Philharmonic Gold Coin
- Canadian Maple Leaf Gold Coin
- Credit Suisse Gold Bars
- Rosland Capital Gold Coin
Silver Products:
Similarly, Rosland Capital provides a range of silver products, with a smaller selection of IRA-eligible options.
IRA-eligible silver products include staples like the American Eagle Silver Proof, American Eagle Silver Coin, Canadian Maple Leaf Silver Coin, and Rosland Capital Silver Coin.
However, their collection of rare silver coins, featuring offerings from institutions like the British Museum and Formula 1, is more extensive.
Rosland Capital Exclusive Products:
For investors interested in non-IRA coins, Rosland Capital offers one of the largest catalogues in the industry. Their exclusive collection includes notable coins like Michael Schumacher gold and silver coins, Arnold Palmer coins, and others.
While these numismatic coins may enhance personal fortunes, their value is determined more by collector demand rather than spot price, making them inherently unpredictable and potentially risky investments.
In summary, while Rosland Capital provides a variety of products and services catering to different investor preferences, investors should exercise caution when investing in numismatic coins due to their unpredictable value and non-IRA status.
Also read: Blanchard Gold Complaints
Rosland Capital Fees and Prices
At present, Rosland Capital maintains an affordable fee structure, particularly for IRA-related services.
The company explicitly states that it does not levy any IRA fees directly; instead, clients are responsible for fees charged by the custodian, Equity Institutional.
Equity Institutional imposes a one-time setup fee of $50 and an annual maintenance fee of $100 for IRA accounts. For storage services, clients have two options: segregated storage at $150 annually or non-segregated storage at $100 annually.
Opting for segregated storage ensures that clients can retrieve the exact coins they initially deposited, whereas non-segregated storage may result in receiving different coins upon withdrawal.
Clients also have the option to request paper copies of their statements, incurring an additional $40 charge.
It’s worth noting that storage fees may vary depending on the size of the investment, and while Rosland Capital does not disclose a minimum investment requirement, potential clients should verify this information directly with the company.
Here’s a summary of Rosland Capital’s current fees:
| Initial Setup Fees | $50 |
| Annual Maintenance Fee | $100 |
| Annual Storage Fee | $150 (non-segregated storage) / $100 (segregated storage) |
| Additional Storage Fee | Variable |
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Should You Be Concerned About Rosland Capital Complaints?
While Rosland Capital generally enjoys positive reviews and a high rating from the Better Business Bureau, there are occasional complaints regarding issues such as delayed refunds and transparency concerns during sales interactions.
It’s advisable to research customer feedback across platforms like TrustLink and Trustpilot to gauge potential risks.
Despite some negative feedback, Rosland Capital has a history of addressing complaints promptly, reflecting their commitment to customer satisfaction.