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Orion Metal Exchange has built a solid reputation in the precious metals investment industry, reflected by numerous positive reviews and high ratings on various platforms like the Better Business Bureau (BBB), Trustpilot, and the Business Consumer Alliance (BCA).
Despite the highly scrutinized nature of the financial industry, where customer concerns and disputes are common, Orion Metal Exchange has maintained an impressive track record of customer satisfaction.
But should you be concerned about Orion Metal Exchange complaints? Let’s delve into the details.
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Are there any Orion Metal Exchange Complaints?
Orion Metal Exchange has established a strong reputation across review platforms like the Better Business Bureau (BBB), Trustpilot, and the Business Consumer Alliance (BCA), reflecting high customer satisfaction and reliability.
The company has earned an A+ rating with the BBB and consistently high ratings on other review platforms. Customers commend Orion Metal Exchange for its transparency, professionalism, and dedication to educating investors.
Notably, the company has received only one complaint on the BBB, which has since been removed from the platform. This near-absence of complaints is a positive sign of its commitment to quality service and customer satisfaction.
This impressive track record is particularly noteworthy in the financial industry, where customer concerns and disputes are common.
Orion Metal Exchange‘s ability to maintain such a high level of customer satisfaction underscores its dedication to providing exceptional service and support to its clients.
What Orion Metal Exchange Customer Reviews Suggest
Orion Metal Exchange has garnered numerous positive reviews across various platforms, reflecting a high level of customer satisfaction and trust.
On ConsumerAffairs, the company boasts 195 reviews and maintains a near-perfect 4.9/5 rating, indicating almost no negative reviews. This stellar performance suggests a consistent track record of meeting or exceeding customer expectations.
Similarly, on Trustpilot, Orion Metal Exchange holds 199 reviews with an impressive 4.9/5 rating. The absence of negative feedback on this platform further underscores the company’s commitment to excellence and customer satisfaction.
In addition to these impressive ratings, Orion Metal Exchange has achieved a 5/5 rating and an A+ rating from the Better Business Bureau (BBB), based on 55 customer reviews. The company has been accredited by the BBB since 2022, which is a testament to its adherence to high standards of business ethics and customer service.
Here are some recent Orion Metal Exchange customer reviews:
- Long-term Investing: One customer highlighted Orion as a great choice for long-term investing to supplement savings. They praised the excellent customer service, particularly from their agent, Beau Turner, who assisted them with a small cash-out of funds. The process was described as simple and stress-free.
- Excellent Communication: Another review recommended the company and especially Jacob Blalock, noting his exceptional communication skills and dedication to clients. The reviewer appreciated Jacob’s willingness to answer market-related questions and believed he had their best interests in mind.
- Educational Guidance: A first-time buyer recounted their positive experience in 2018, when Josh Blalock guided them through their initial purchase of gold and silver. The customer appreciated the clear explanations and timely assistance, resulting in a satisfying transaction.
- Outstanding Communication: A recent customer, new to the coin market, praised Orion for the excellent communication throughout the process. They felt confident in their decision to work with Orion, thanks to their representative’s thorough assistance.
These reviews collectively highlight Orion Metal Exchange’s dedication to customer service, transparency, and educational support, making it a trusted option for those looking to invest in precious metals.
About Orion Metal Exchange
Orion Metal Exchange, based in Los Angeles, California, was founded by Jacob Blalock, who brings 40 years of precious metals investment experience to the company. Jacob emphasizes complete transparency and investment support, aiming to educate and assist investors at every level.
Orion offers an extensive array of investment options, including real-time price alerts, a buyback program, and a wide range of precious metals.
The company also boasts a dedicated in-house full-service IRA department, providing top-notch customer service and convenient investment support with a simple phone call to help safeguard your earnings.
A standout aspect of Orion Metal Exchange is its commitment to offering expert advice even to investors who are not prospective clients.
This dedication to helping investors make informed decisions is reflected in the company’s numerous positive reviews on platforms like BBB, Consumer Affairs, and Google Reviews.
Overall, Orion Metal Exchange’s stellar customer service and dedication to investor education and support make it a trusted and reliable choice for precious metals investments.
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Orion Metal Exchange Products & Services
Orion Metal Exchange, based in Los Angeles, California, offers a range of investment products and services focused on precious metals.
Despite not having as many options as some other sites, it provides a wide selection of gold, silver, platinum, and palladium products.
Gold Coins
The gold coin section is the largest category on Orion Metal Exchange. Prices start around $600 and increase based on factors such as rarity, mint location, and age.
Some of the more expensive gold coins cost over $2,000 due to their higher gold content. Popular gold coins include:
- Canadian Gold Maple Leaf
- Gold American Eagle coins
- Gold Canadian Maple Leaf coins
- Gold Rose Crown Guinea coins
- Gold Royal Canadian Mint Snow Falcon coins
- Gold US Commemorative $5 coins
Orion Metal Exchange also offers proof coins, which are the first coins minted and come in display boxes with a velvet lining. These coins can contain up to one ounce of gold.
Gold Bars
While Orion Metal Exchange offers gold bars, they are not listed on the website. Investors must contact the company directly to check current prices and availability. All bars are suitable for retirement accounts, though the weight and type available can vary.
Silver Coins
Orion Metal Exchange offers several silver coins eligible for precious metal IRAs. These coins have a high enough silver content to qualify. Examples include:
- Silver American Eagle coins, priced around $30
- Silver-proof coins, priced at $75 or more
- Silver Royal Canadian Mint Polar Bear and Cub coins
- Silver Great Britain Spade Guinea coins
Silver Bars
Silver bars, preferred by some investors for their weight and value, are not listed online. Customers must call the company to inquire about availability. These bars are .999 pure silver and can weigh up to 10 ounces.
Palladium Coins
Palladium coins, which are rarer and often more expensive than silver coins, include Palladium Silver Eagle coins from the US Mint and Palladium Maple Leaf coins from the Royal Canadian Mint. Prices can reach up to $2,700 for coins containing one ounce of palladium.
Palladium Bars
Orion Metal Exchange also offers palladium bars, often sourced from Switzerland and weighing 10 ounces. These bars are .995 pure palladium and are suitable for IRAs. Customers need to contact the company for purchasing assistance.
Platinum Coins
Platinum coins typically cost less than gold and silver coins, with values rising as platinum prices increase. Orion Metal Exchange offers modern platinum coins starting at less than $500, with prices climbing to over $1,000 for coins like the Platinum Canadian Maple Leaf.
Free Investor Kit
Orion Metal Exchange provides an investor kit for new investors interested in gold. Customers can sign up on the website to receive an email with a download link. The kit includes educational materials and may offer up to $20,000 in free precious metals, though such claims should be verified individually.
IRA Help
Orion Metal Exchange makes it easier to open a precious metals IRA, allowing investors to hold physical metals rather than traditional stocks or bonds.
These self-directed IRAs offer tax incentives and flexibility in investment choices. Investors can add between $6,000 and $7,000 annually to their accounts.
Buyback Policy
In 2021, Orion Metal Exchange introduced a buyback policy, allowing customers to sell their gold, platinum, silver, and palladium items back to the company without a fee.
This policy applies to items bought from Orion Metal Exchange and stored either at home or in storage facilities. The company pays market prices, which might be slightly lower than the original purchase price. Also read: Augusta Precious Metals lawsuit and complaints.
Limited Offers
Orion Metal Exchange often runs limited offers, such as providing up to $20,000 in free gold or silver for investors who download their Free Investor Guide. However, some customers reported not receiving the full amount, so it’s important to verify the offer’s terms.
Insured Home Delivery
For investors who prefer to store precious metals at home, Orion Metal Exchange offers insured delivery services. Orders are processed and shipped with tracking and insurance, allowing customers to track their delivery and file claims if necessary.
Fast Process and Payment Options
Customers appreciate the speed of transactions at Orion Metal Exchange. With a payment method on file, orders can be completed in as little as 60 seconds.
The company accepts bank transfers, wire transfers, and checks. Payments may take up to 12 business days to clear before the order is shipped.
Orion Metal Exchange’s commitment to customer service, transparency, and a wide range of precious metal products makes it a strong choice for investors looking to diversify their portfolios with physical assets.
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Should you worry about Orion Metal Exchange complaints?
The lack of significant complaints against Orion Metal Exchange is a strong indicator of the company’s reliability and customer satisfaction.
While it’s always prudent to exercise due diligence when choosing an investment partner, the overwhelmingly positive reviews and high ratings suggest that Orion Metal Exchange is a trustworthy and dependable option for those looking to invest in precious metals.