Disclaimer: This post does not serve as financial advice. The proprietors of this website may receive compensation for recommending specific precious metals companies. The content on this website, which may include positive evaluations of these companies and other reviews, may not be neutral or independent.
BGASC (Buy Gold and Silver Coins) has become a notable provider in the precious metals industry since its founding in 2012. Known for its extensive selection of bullion products and services, BGASC has attracted a mix of praise and criticism from its customer base.
This article delves into the company’s product offerings, fee structures, and customer feedback to assist potential investors in making informed decisions.
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Are there any BGASC Complaints?
BGASC (Buy Gold and Silver Coins) has garnered a reputation in the precious metals industry since its establishment, offering a diverse range of bullion products and services.
While the company’s straightforward website and secure payment methods have received praise from customers, it’s essential to consider both positive and negative feedback before investing.
On the Better Business Bureau (BBB) website, BGASC has a rating of 4.5 based on 32 customer reviews. Notably, BGASC is not accredited by BBB.
Regarding complaints, two incidents have been highlighted:
- A customer purchased two silver bars totalling $82.28 but experienced a delay in delivery. Despite assurances of an insurance claim for non-delivery, the customer did not receive a refund or compensation promptly.
- Another customer ordered a 1oz Gold Bar but received an empty box without any gold or invoice. Despite discussions with BGASC, including claims of video evidence of the order being filled, the issue remained unresolved, with the customer out $1,830.
- These complaints underscore issues related to delivery discrepancies and customer service interactions concerning refunds and evidence of order fulfillment.
However, BGASC has also received numerous positive reviews:
- One customer, initially nervous about buying gold online, found BGASC’s staff professional and the delivery secure and prompt. They praised the company’s certification process for aiding future resale.
- Another customer praised BGASC for competitive pricing, quick shipping, and a variety of payment options, expressing satisfaction as a long-term repeat customer.
- Several customers lauded BGASC’s customer service for its responsiveness and courtesy, noting prompt resolutions to issues and effective communication.
While BGASC has encountered challenges, particularly regarding delivery and customer service, positive reviews highlight its strengths in pricing, shipping efficiency, and customer care.
Prospective investors should weigh these factors when considering BGASC for precious metals purchases.
About BGASC
Founded in 2012, Buy Gold and Silver Coins Company (BGASC) has swiftly risen to prominence as a leading provider of precious metals in the United States and globally.
Based in Dallas, Texas, BGASC boasts over two decades of experience in the industry, catering to a diverse clientele with an extensive inventory of high-quality coins from various countries and historical periods.
Their offerings include a wide selection of coins ranging from classic U.S. coins to modern mint issues and rare collectibles.
BGASC distinguishes itself by providing access to professional numismatists and coin experts who assist customers in selecting and purchasing coins.
The company emphasizes quality products and excellent customer service, earning a loyal customer base over the years.
In addition to coins, BGASC offers a comprehensive range of precious metal bullion products, such as gold bars and silver rounds, catering to both investors and collectors alike.
They also provide additional services including appraisals, coin grading, storage solutions, and a variety of numismatic books and coin-collecting supplies.
As an authorized dealer of the Professional Coin Grading Service (PCGS), BGASC ensures authenticity and quality in its offerings.
They strive to maintain a secure, reputable, and reliable service, committed to ensuring customer satisfaction through their diverse product range and professional expertise.
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Products and Services Offered by BGASC
BGASC offers a diverse array of bullion products, encompassing gold, silver, platinum, and palladium coins and bars sourced from various countries worldwide.
Their product lineup includes:
- American Gold Eagles
- Canadian Gold Maple Leafs
- South African Krugerrands
- Austrian Gold Philharmonics
- Chinese Gold Pandas
- American Silver Eagles
- Canadian Silver Maple Leafs
- Australian Silver Kangaroos
- Mexican Silver Libertads
- American Platinum Eagles
- Canadian Platinum Maple Leafs
- Australian Platinum Kangaroos
- American Palladium Eagles
- Canadian Palladium Maple Leafs
In addition to bullion, BGASC offers a selection of rare and collectible coins, catering to numismatics enthusiasts. They also provide essential supplies for storing and safeguarding bullion investments, such as coin capsules, tubes, and storage boxes.
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BGASC Fees & Charges
BGASC applies various fees and charges that customers should consider when purchasing precious metals:
- Product Premiums: These fees cover BGASC’s costs and contribute to their profit margin. Premiums vary depending on the type of product, quantity ordered, and prevailing market conditions.
- Shipping Fees: BGASC offers several shipping options, with fees determined by the chosen method, delivery destination, and total order value.
- Payment Fees: Different payment methods may incur additional charges. For example, credit card payments may include a convenience fee, while wire transfers could involve bank-related fees.
- IRA Fees: Customers investing in gold and silver through an IRA may face additional fees charged by the IRA custodian or administrator.
- Sales Tax: BGASC applies sales tax to orders shipped to states where they have a physical presence.
To avoid surprises, customers should carefully review all applicable fees and charges before completing their purchase with BGASC.
Should You be Concerned about BGASC Complaints?
BGASC, recognized for its broad range of bullion products and services, generally garners positive feedback from customers. However, it’s essential to acknowledge and address reported concerns regarding complaints.
While BGASC is praised for its easy-to-use website, secure payment options, and efficient service, a minority of customers have encountered specific issues:
Shipping and Delivery Delays: Some customers have faced delays in receiving their orders, despite initial shipping notifications. Missed expected delivery dates have led to dissatisfaction in some cases.
Order Fulfillment and Quality Issues: There have been isolated instances where customers received incorrect items or encountered discrepancies in the quality of products received.
Nevertheless, BGASC typically responds promptly and professionally to address customer concerns. They are known for providing updates on delayed shipments, clarifying issues with order fulfilment, and resolving disputes effectively.
In conclusion, while occasional complaints exist, BGASC’s proactive approach to customer service and overall positive reputation indicates that concerns should be considered within the broader context of their reliable service and commitment to customer satisfaction.