First Fidelity Reserve Complaints: Are They Legit?

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In the precious metals industry, finding a dependable partner is crucial for ensuring sound investments and customer satisfaction. 

First Fidelity Reserve stands out as a prominent player in this field, renowned for its extensive expertise and commitment to delivering top-quality products and services. 

While holding an impressive A+ rating from the Better Business Bureau (BBB), the company’s reputation is nuanced by a range of customer feedback—both positive accolades and occasional concerns. 

In this article, we’ll explore First Fidelity Reserve comprehensively, examining its offerings, customer experiences, and reported complaints to decide whether you should do business with them. 

Are there any First Fidelity Reserve Complaints?

First Fidelity Reserve has garnered a mixed reputation among customers, with an A+ rating from the Better Business Bureau (BBB) and a 2-star rating based on 4 customer reviews. Over its 36 years in business, the company has accumulated both positive and negative feedback.

Two complaints filed within the last three years highlight customer dissatisfaction:

• A customer placed an order on 3/27/23 and expected a confirmation call, but did not receive one. Despite multiple attempts to contact the company during business hours, they were unable to reach anyone who could assist with their issue. The customer expressed disappointment with the lack of service, stating their order was a test of the company’s reliability and feeling unsure about trusting them. (Also read: Goldco Complaints)

• The family of a deceased customer reported difficulty in selling coins purchased from First Fidelity Reserve. Despite informing the company of the death and the intention to settle the estate by selling the coins, they received no response from the representative, even after leaving messages and emails. Concerns were raised about the handling of the situation, suggesting possible elder financial abuse due to the circumstances surrounding the sale of coins to an elderly individual.

Despite these issues, First Fidelity Reserve has addressed and responded to these complaints, demonstrating efforts to resolve customer concerns. On Google Reviews, the company holds a 3.7-star rating from 55 reviews, reflecting a generally positive sentiment with occasional negative feedback.

Here are some positive reviews from First Fidelity Reserve customers: 

1. A long-time buyer from First Fidelity Reserve expressed satisfaction, noting that representatives are courteous and well-informed. They highlighted the company’s discreet shipping and praised its honesty and trustworthiness. The reviewer recommended First Fidelity to friends and family, emphasizing fair pricing and encouraging others to contact them without hesitation.

2. Another customer mentioned their continued positive experiences purchasing from First Fidelity Reserve. They appreciated the knowledgeable representatives and valued the recommendations received. The reviewer described themselves as a happy customer, reflecting ongoing satisfaction with their transactions.

3. Jason Pullen was commended for his helpfulness and informative assistance spanning five years. The reviewer noted Jason’s expertise in the precious metals market, highlighting his role in providing valuable recommendations and guidance.

4. James Looney was recognized for delivering exceptional service during a recent interaction. The customer had called to purchase four new 2021 Type 2 American Silver Eagles but appreciated James’ additional suggestion to invest more in the silver market. They praised First Fidelity Reserve as an ethical and competitive company that understands and supports their investment goals.

5. Discovered through membership with AMAC, First Fidelity Reserve was initially engaged for purchasing silver bullion. Since then, the customer has transitioned to collecting rare coins, attributing their positive direction to the company’s knowledgeable staff. They encouraged others to contact First Fidelity for expert advice and support in their collecting endeavors.

In short, while First Fidelity Reserve maintains an A+ BBB rating and positive reviews overall, potential customers should consider both the positive and negative experiences shared by others when evaluating the company’s reliability and service quality.

About First Fidelity Reserve

First Fidelity Reserve is a prominent player in the precious metals industry, specializing in the buying and selling of gold, silver, and rare coins. 

Established in 1988 in Beaumont, Texas, the company has built a strong reputation over its 25-year history by focusing on specific categories within the precious metals market.

Their specialization in rare and authenticated US coins, such as the historic $3 Indian Princess and other notable designs, allows clients to pursue long-term investment strategies with confidence. 

First Fidelity Reserve has catered to tens of thousands of Americans interested in acquiring rare and precious coins, leveraging the expertise of numismatic professionals to provide dedicated support.

Despite its longstanding presence, First Fidelity Reserve has embraced technological advancements by integrating with online trading networks and implementing sophisticated bidding and purchasing systems. 

This commitment ensures competitive pricing and efficient transaction processing, meeting the needs of an expanding client base. 

Over the past seven years, the company has significantly expanded its team to enhance service delivery, reflecting its dedication to maintaining high standards in customer satisfaction and market expertise.

First Fidelity Reserve Products & Services 

First Fidelity Reserve offers a comprehensive range of products and services tailored to meet the diverse needs of its esteemed clients, ensuring both investment potential and historical significance in every acquisition.

With a commitment to professionalism and personalized service, First Fidelity Reserve provides a curated selection of top-quality bullion products and certified rare coins. 

Their collection includes coveted American Gold & Silver Eagles, revered for their enduring value and exquisite design minted by the United States Mint. These coins depict iconic symbols such as Lady Liberty and the American Eagle, embodying strength and freedom.

Another notable offering is the Canadian Maple Leaf coin, renowned for its exceptional purity and craftsmanship. Minted by the prestigious Royal Canadian Mint, this coin features the striking image of the maple leaf, symbolizing Canadian pride and serving as a cornerstone of any discerning collector’s portfolio.

First Fidelity Reserve also specializes in historical and rare coins, each telling a unique story of bygone eras and significant historical moments. 

These coins offer collectors and investors alike a chance to delve into the rich tapestry of numismatic history, acquiring pieces that are not only valuable but also imbued with cultural significance.

As a leader in the industry, First Fidelity Reserve prides itself on providing unparalleled expertise and customer service, ensuring that each client receives guidance to make informed investment decisions. 

Whether seeking to diversify a portfolio or acquire a piece of history, First Fidelity Reserve stands ready to serve as a trusted partner in safeguarding financial futures with integrity and dedication.

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First Fidelity Reserve Fees & Charges 

First Fidelity Reserve offers a transparent fee structure and policies designed to facilitate smooth transactions and customer satisfaction:

Shipping:

• Orders exceeding $199.00 qualify for free shipping when placed online. Orders below $199.00 incur a $9.00 delivery charge.

• Expedited shipping options may be available at additional cost.

Payment Discounts:

Customers receive a 3.85% discount on online store orders when paying by check, money order, cashier’s check, or wire transfer.

Payment Methods:

• Credit cards are accepted for online orders up to $1,000.00. Orders exceeding this amount must use alternative payment methods.

• All credit card transactions undergo verification to ensure security and accuracy.

Return Policy:

• Customers have the option to return purchases in their original packaging within 30 days of receipt for a full refund, excluding special orders and bullion purchases.

• Bullion and special orders are not eligible for return under the 30-day policy and are subject to a Market Loss Policy and a $30 cancellation fee upon cancellation.

Transaction Terms:

• Payment for orders must be completed within 5 business days from the order date. Failure to meet this requirement may result in order cancellation.

• Various payment options are available, including bank cards, checks, and PayPal, ensuring flexibility for customers.

Product Pricing:

• Prices for products vary based on factors such as total mintage, demand, design intricacy, and mint origin. Similar products may have differing prices due to these distinctions.

• First Fidelity Reserve strives to uphold clear terms and conditions, fostering a reliable and customer-centric approach to precious metals and rare coin transactions.

Should you be concerned about First Fidelity Reserve Complaints? 

While First Fidelity Reserve boasts an A+ rating from the Better Business Bureau and generally positive reviews, prospective customers should approach with awareness of reported complaints. 

The company’s reputation, built over 36 years in the industry, includes instances of customer dissatisfaction primarily related to service responsiveness and communication.

Two recent complaints highlight these issues: customers expressed frustration over unfulfilled expectations regarding order confirmation and difficulty in communication when attempting to sell coins after a family member’s passing. 

These incidents underscore potential gaps in customer service that could impact trust and satisfaction.

However, it’s important to note that First Fidelity Reserve has addressed these complaints and demonstrated efforts to resolve customer concerns. 

Positive reviews commend the company’s product quality, knowledgeable staff, and fair pricing, indicating a commitment to customer satisfaction despite occasional setbacks.

Ultimately, while First Fidelity Reserve offers a robust range of products and services with transparent policies, prospective clients should weigh both positive and negative feedback to make informed decisions about engaging with the company for their precious metals and rare coin investments.