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When considering an investment with Patriot Gold Group, prospective investors are wise to review customer feedback and potential concerns.
Since its establishment in 2016, Patriot Gold Group has maintained an exemplary reputation with zero complaints on prominent review platforms like the Better Business Bureau (BBB), Trustpilot, and the Business Consumer Alliance (BCA).
This commendable track record underscores the company’s dedication to ensuring customer satisfaction and reliability.
However, delving deeper into any Patriot Gold Group complaints and how they have been addressed can offer valuable insights into the company’s commitment to service excellence and client support.
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Are there any Patriot Gold Group Complaints?
Patriot Gold Group has established a strong reputation with minimal complaints across platforms like the Better Business Bureau (BBB), Trustpilot, and the Business Consumer Alliance (BCA), reflecting high customer satisfaction and reliability.
Since its founding in 2016, the company has earned an A+ rating with the BBB and consistently high ratings on other review platforms. Customers commend Patriot Gold Group for its transparency, professionalism, and dedication to educating investors.
Notably, the company has received no complaints from its customers on platforms like the BBB and Trustpilot, which is a positive sign of its commitment to quality service and customer satisfaction.
This absence of complaints is particularly impressive in the financial industry, where customer concerns and disputes are common.
What Patriot Gold Group’s Customer Reviews Suggest
Patriot Gold Group has garnered numerous positive reviews across various platforms, reflecting a high level of customer satisfaction and trust.
On ConsumerAffairs, the company boasts 1,003 reviews and maintains a perfect 5/5 rating, indicating no negative reviews. This stellar performance suggests a consistent track record of meeting or exceeding customer expectations.
Similarly, on Trustpilot, Patriot Gold Group holds 480 reviews with a flawless 5/5 rating. The absence of negative feedback on this platform further underscores the company’s commitment to excellence and customer satisfaction.
In addition to these impressive ratings, Patriot Gold Group has achieved a 5/5 rating and an A+ rating from the Better Business Bureau (BBB).
The company has been accredited by the BBB since 2022, which is a testament to its adherence to high standards of business ethics and customer service.
Here are some recent customer reviews for Patriot Gold Group:
- From the first conversation with Elizabeth, it was clear that choosing Patriot Gold was the right decision. Elizabeth expertly guided the customers through the somewhat daunting process of transferring their hard-earned retirement to precious metals. She put their minds at ease and made them feel as though they were talking to a long-time friend. In addition to her knowledge and professionalism, she is described as one of the most delightful people with whom they have ever had the pleasure of interacting. They couldn’t say enough good things about her.
- Customers found Patriot Gold Group to be a fantastic firm for their investments. Luke Morrel was particularly helpful, always taking the time needed to ensure they understood everything they had questions about. He is very responsive and comes highly recommended by those he has assisted.
- The experience with Patriot Gold Group was great due to the consistent treatment received from Jack Hanney. He treated clients with respect and made them feel like select, valued customers. Having been a client for six years, one customer never had any negative experiences with Jack or anyone else at the firm. Jack is described as both professional and personable, and the customer trusts him and Patriot Gold with their investments. When there was a need to sell some coins back to the company, the transaction was handled well. Jack Hanney and Patriot Gold come highly recommended for anyone looking to invest in precious metals.
- Patriot Gold is praised for providing great customer service, friendly staff members, and deep knowledge of the precious metal markets. Andy Clay, in particular, is noted for his fantastic service. Customers have made great profits based on the knowledge and recommendations provided by the company. Additionally, the provision of free storage is seen as a fantastic deal. Patriot Gold is highly recommended for anyone interested in investing in precious metals.
- Jack Hanney with Patriot Gold was very helpful and responsive to all questions regarding investing in gold and silver. Even after becoming clients, he remained accessible and informative whenever they had questions about their accounts.
The lack of complaints against Patriot Gold Group on these platforms is particularly noteworthy. In an industry where customer grievances are common, this spotless record is a clear indicator of the company’s dedication to providing top-notch service and support.
What is Patriot Gold Group?
Patriot Gold Group specializes in the sale of precious metals, offering a variety of gold, silver, platinum, and palladium products in the form of coins, bars, and bullion.
Their product range includes popular coins like American Eagles, Canadian Maple Leafs, and South African Krugerrands, as well as bullion bars and rounds in various sizes and weights.
Beyond sales, Patriot Gold Group provides investment advice, guidance on setting up and managing precious metals IRAs, and a wealth of educational resources, including market analysis, historical data, and investment strategies.
Founded in 2016 and headquartered in Los Angeles, California, Patriot Gold Group is committed to delivering exceptional customer service and ensuring transparency in all transactions.
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Patriot Gold Group Products
Patriot Gold Group specializes in selling precious metals, offering a range of products to help investors diversify their portfolios with physical assets.
Their offerings include gold, silver, platinum, and palladium products. Here’s a closer look at some of their popular items:
Gold Products
Gold Coins: Patriot Gold Group offers a variety of gold coins, including:
- American Eagles
- Canadian Maple Leafs
- South African Krugerrands
- Austrian Philharmonics
These coins are typically 22-karat or 24-karat and are legal tender in their respective countries.
Silver Products
Silver Coins: Their range of silver coins includes:
- American Eagles
- Canadian Maple Leafs
- Mexican Libertads
These coins are generally 99.9% pure silver and are also considered legal tender.
Precious Metals IRA
Precious Metals IRA: Patriot Gold Group offers a precious metals IRA, allowing investors to hold physical gold and silver in a tax-advantaged retirement account.
Platinum and Palladium Products
However, it’s worth noting that Patriot Gold Group currently does not offer platinum or palladium products. Both of these metals have become increasingly popular among modern investors for their ability to further diversify precious metals portfolios.
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Patriot Gold Group Fees and Charges
Patriot Gold Group provides a unique advantage with its Investor Direct Pricing model. Unlike some other precious metal dealers who charge a percentage fee on orders, Patriot Gold Group opts for a more straightforward fee structure:
Setup Fee:
$225 for new precious metals IRAs.
Waived for investments over $30,000.
Storage Fees:
Waived for the first three years.
Rollover Fee:
Reimburses the $260 rollover fee charged in the first year.
No Fee for Life IRA Program:
Available for accounts with a minimum balance of $250,000.
Addtional Costs
While Patriot Gold Group offers several waived fees, investors should be aware of potential additional costs from storage facilities and custodians. These entities may have their own independent fees, which can vary based on factors such as the account balance.
Custodians
Patriot Gold Group collaborates with various custodians to provide comprehensive services, including:
- STRATA Trust
- Equity Institutional
These custodians calculate annual fees based on account specifics, and Patriot Gold Group ensures that they work seamlessly with all custodians to support investors’ needs.
Should you be Concerned about Patriot Gold Group Complaints?
When considering an investment with Patriot Gold Group, prospective investors will be reassured by the company’s outstanding track record regarding customer feedback.
Since its establishment in 2016, Patriot Gold Group has maintained an exemplary reputation with virtually no complaints on prominent review platforms such as the Better Business Bureau (BBB), Trustpilot, and the Business Consumer Alliance (BCA).
This commendable absence of complaints highlights the company’s commitment to customer satisfaction and reliability. Customers frequently commend the company for its transparency, professionalism, and educational support.
Moreover, the glowing reviews from customers on platforms like ConsumerAffairs, where the company boasts a perfect 5/5 rating based on over a thousand reviews, and Trustpilot, where it also holds a flawless 5/5 rating from hundreds of reviews, further underscore this commitment.
These ratings indicate a consistent track record of meeting or exceeding customer expectations.
The lack of negative feedback is particularly impressive in the financial industry, where customer concerns and disputes are common. This spotless record reflects Patriot Gold Group’s dedication to providing top-notch service and support, ensuring that their clients feel secure and valued throughout their investment journey.